Fewer complaints about fixed-line telephony, while the number of complaints relating to the use of smartphones and mobile services has increased.
In 2012 the telecommunications Appeals Tribunal decided 179 cases, while 11 cases were rejected. However, it should be noted that most of the rejected cases related to commercial circumstances, which the telecommunications Appeals Board does not process.
According to Supreme Telecommunications inventory represented the number of complaints received concerning the “landline” in 2012 only about 5 porocent of the total number of complaints. By comparison, the number of complaints were about “fixed” around 20-30 percent 10 years ago.
The “mobile” has risen from about 40 percent to 67 percent of the complaints in 2012. “Mobile” covers both mobile telephony and mobile broadband.
The number of processed complaints about data usage has increased from 27 in 2011 to 46 in 2012. It is, however, not questions about løbst data usage, which has has given this large increase.
It is, however, a question was highly concerning the conditions of data packets and the use of them. There is, according to Teleankenævet, for continued telecommunications providers, who are not familiar with Tele Supreme practices regarding data usage, when there is no associated data packets or usage restrictions. This practice was otherwise established in the Telecommunications Appeals Tribunal in 2010.
The entire Telecommunication Supreme annual report can be viewed here.